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FAQ

Explore answers to your queries.

Entering

Click on your chosen event or the Season Pass, click ENTER NOW and follow the online instructions.
Yes, you will receive a confirmation email from Eventbrite, our registration partner company confirming your entry.
Absolute deadline for entries will be midnight on the Friday that occurs 2 weeks before the event. Don't forget, we offer a number of early registration discounts with cut off deadlines where the entry price increases, so be sure you and your team colleagues enter early to get the best deal.
Our registration partner Eventbrite charges for their service.
Yes, perfectly safe. We have chosen to partner with Eventbrite who are one of the world's leading event registration company and they have maximum security ratings.
No, we do not hold your credit card details they are held by Event Bright under the most stringent security standards that you would expect
Yes. Whilst we collect data about you when you contact us, this is to help provide you with outstanding standards of safety and customer service. We take the safety and security of the personal details we have about you very seriously. Please see our Privacy Policy for details for more information.
Yes, you will receive a confirmation email from our registration company confirming your entry. All event info is sent via email so it's essential you give the correct email address and also keep an eye on your spam inbox in case things end up in there.
Go to www.eventbrite.co.uk > login or create an account using the same email that you entered during registration > once logged in, click on your name in the top right corner > select 'Tickets' > follow the instructions to transfer your registration.
My Tickets > View Order > Transfer > Change Registration > Select Team Size > Join a Team. You will need the EXACT Team Name and Password from your Team Captain to join the team. Team Discounts cannot be retrospectively applied to your registration. We do not charge a fee for changing your registration from an individual to a team member.
This can be done via your Eventbrite login, by following the below process: My Tickets > View Order > Transfer > Change Registration > Select Team Size > Create a Team. Team Discounts cannot be retrospectively applied to your registration. However you team member's joining your team should select the relevant team size when joining your team to receive their team discount. There is no fee for changing your registration from an individual to a team.
The deadline for our Lake District event is midnight on Sunday 27th March 2016. The deadline for our new Birmingham event is midnight on Sunday 12th June 2016 and the deadline for our Manchester event is midnight on Sunday 12th September 2016. There are several deadlines leading up to this date where our entry price increases, enter early for the best the best deal.
It is not possible for us to assess each injury or personal circumstance on a case by case basis and therefore we do not give refunds when participants are injured or cannot take part. We recognise that things happen to disrupt our plans and we offer three options to help you. No changes (substitutions, transfers or deferred entries) can be made to registrations under any circumstances after midnight on the Friday 7 days prior to the event you have entered. Option 1 - Place Substitution

You can make a place substitution via your Eventbrite login, following the below process:

My Tickets > View Order > Transfer > Change Event > Substitute ZULU Entry.

You will then be sent a confirmation email which will ask you to send the Full Name and Email address of the person who will be taking your place to moc.rovivrus-nrob@qh. Place Substitutions are charged at £15 p/p which will be taken from the existing participant's card. We will then send the new participant a 100% discount code so they can register without charge.

Option 2 - Transferring Events

You can transfer events via your Eventbrite login, following the below process:

My Tickets > View Order > Transfer > Change Event > Select Event.

Transfers cost £15 p/p. which will be charged to the card used for the original entry. Transfers can only be made if entries are open for the event you want to transfer to. If you wish to transfer to an event that is currently not open for registrations email us at moc.rovivrus-nrob@qh and we will make separate arrangements.

Option 3 - Deferred Entry

You can defer your entry via your Eventbrite login, following the below process: My Tickets > View Order > Transfer > Change Event > Defer ZULU Entry. You will then be sent a confirmation email of your deferral, which will provide you with all the information to reactivate your entry for the event of your choice. There is a £15 fee p/p for deferred entries which will be charged to the card used for the original entry

NOTE: No changes (substitutions, transfers or deferred entries) can be made to registrations under any circumstances after midnight on the Friday 7 days prior to the event you have entered.
All place transfers and deferrals must be completed by midnight on the Friday 7 days prior to the event. If you miss this deadline then unfortunately you will forfeit your entry fee. ZULU cannot process any changes to registrations past this point as we need to fully prepare all start lists, wave times and medical provision along with all other preparation to ensure that you have an epic experience. To maintain integrity and consistency of service to all participants we are sorry but there can be no exceptions to this under any circumstances.
NO! ZULU entries are only transferable if done so using the above process. If a person using your registration details attempts to take part, they will be refused entry on the day. This is for important insurance, safety, medical and legal reasons.
We are always delighted to hear from our participants (see contact details) however we only accept online registrations for our events.
You can get a discount by entering early, the earlier you enter the larger the discount. You can also receive an extra discount by entering with a team. So why not get your mates to join you. Team discounts are awarded by team size; the bigger the team the bigger the discount.
If you are a legitimate member of the media or press and would like to take part in a ZULU event in return for securing coverage, please contact us at moc.rovivrus-nrob@qh.

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